Booking Policy
Last updated: 3 August 2026
This page explains how bookings, rescheduling, and cancellations work with Jemari Jelita Mobile Spa.
Making a booking
Bookings can be made directly on our website by choosing a treatment, entering your details and address, and selecting a date and time. A booking is only confirmed once payment (full payment for Anniversary Passes, or a deposit for individual bookings) has gone through.
Coverage area
We mainly serve Klang Utama and up to 30 km around it, with travel included in our prices. If you’re just outside this area, message us on WhatsApp — we may still be able to arrange a visit.
Rescheduling
Need to change your appointment time? Just message us on WhatsApp as early as possible and we’ll do our best to find a new time that works for you.
Cancellations
Please see our Refund Policy for how cancellation timing affects any refund.
On the day
- Please have a clean, comfortable space ready for your session.
- Be present (or have a responsible adult present) at the confirmed time and location.
- Let your therapist know about any health conditions before the session begins.
Anniversary Pass sessions
Once you’ve purchased an Anniversary Pass, you can schedule each session yourself through the Track my sessions page, or message us on WhatsApp to arrange it. Sessions must be redeemed by 30 November 2026.
Questions
Anything unclear? See our Contact Us page.