Privacy Policy

Last updated: 3 August 2026

This Privacy Policy explains what personal information Jemari Jelita Mobile Spa collects, why, and how we protect it, in line with Malaysia’s Personal Data Protection Act 2010 (PDPA).

1. Information we collect

• Name and, where provided, preferred name and age
• Phone number (WhatsApp)
• Email address
• Home or service address
• Health information you choose to disclose (e.g. in booking notes or our Health Disclosure & Waiver)
• Payment confirmation details from our payment gateway (we do not store full card details)

2. How we use your information

• To schedule, confirm, and deliver your booked session
• To process payment and send you a receipt or confirmation email
• To contact you about your booking (e.g. via WhatsApp or email)
• To keep basic records for our own administration and legal obligations

3. Who can see your information

Your information is only shared with the therapist assigned to your session, and with the payment gateway used to process your payment. We do not sell your personal information.

4. Health information

Any health information you disclose is used only to help our therapists provide a safe and appropriate treatment, as described in our Health Disclosure & Liability Waiver.

5. How we protect your information

We take reasonable steps to keep your information secure, as described in our Security Policy.

6. Your rights

You may ask us to access, correct, or delete your personal information at any time, subject to our legal and operational obligations, by contacting us.

7. Changes to this policy

We may update this policy from time to time. The version published on this page applies.

8. Contact us

Questions about your privacy? See our Contact Us page.